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Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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I forgot my password
Don’t worry that is quite common, just click on the forgot password link by clicking here and follow the directions, need more assistance? Feel free to contact us at by filling in the Contact Us fo...
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I cannot login
Make sure you are using the correct credentials to log in. If you don't remember your password, please use the Forgot my password link in order to reset it and log into your Zendesk account. If ...
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How can I cancel a booking?
To cancel your booking: 1. Log into your account by clicking here.2. Find your booking.3. Click on “Cancel”. As soon as you click “Cancel”, the property will be automatically notified of your ...
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I want a refund
If your item was purchased in the last 7 days, and you still have a valid receipt - we can process a refund to your original payment method. If your item was purchased in the last 30 days, and you ...
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I want to exchange a product
If you made a purchase in the last 7 days and the item is in new / unused condition (tags included), we can do an exchange in store. If you made the purchase online, you will need to mail the item...